Description
We can't keep every technology product forever. New tools emerge, budgets change, vendors fold. In this workshop, we will use two case studies -- a large-scale decommissioning of a citation manager our library subscribed to for over a decade, and a smaller-scale quick-turnaround ending of a browsing tool subscription -- to guide participants through the process of planning for and implementing a product cancellation. We will explore processes for evaluating tools, getting stakeholder input, developing a communications plan, training staff, and supporting users through a transition. Participants will get a chance to work through the process for examples in their own context and leave with strategies to help them plan for cancellations at any scale.
Session slides
Start Date
15-3-2018 2:15 PM
End Date
15-3-2018 3:45 PM
Let it Go: Moving on From a Subscription or Tool Without Leaving Your Users Behind
We can't keep every technology product forever. New tools emerge, budgets change, vendors fold. In this workshop, we will use two case studies -- a large-scale decommissioning of a citation manager our library subscribed to for over a decade, and a smaller-scale quick-turnaround ending of a browsing tool subscription -- to guide participants through the process of planning for and implementing a product cancellation. We will explore processes for evaluating tools, getting stakeholder input, developing a communications plan, training staff, and supporting users through a transition. Participants will get a chance to work through the process for examples in their own context and leave with strategies to help them plan for cancellations at any scale.
Session slides