Description
Hennepin County Library launched an automatic renewal service for patrons on January 1, 2018. Since our ILS doesn’t have an auto-renewal feature, we had to build it ourselves. This session will describe our experience and cover our staff engagement process, service design, development of the application, service launch, and evaluation.
Start Date
14-3-2018 3:30 PM
End Date
14-3-2018 4:30 PM
Automatic Renewal: Using DIY Technology to Create an Improved Patron Experience at Hennepin County Library
Hennepin County Library launched an automatic renewal service for patrons on January 1, 2018. Since our ILS doesn’t have an auto-renewal feature, we had to build it ourselves. This session will describe our experience and cover our staff engagement process, service design, development of the application, service launch, and evaluation.