Description
Do you have a website or provide access to online tools? This session might be for you! Online services are no longer isolated experiences; they are fully integrated in the whole library experience for in-person users, on-the-go users, staff, and remote-only users. How are we ensuring the best experience for all users? Learn how Hennepin County Library takes a holistic approach to online quality assurance that includes usability, accessibility, and functionality as well as a feedback process for bugs and enhancements.
Start Date
16-3-2016 2:15 PM
End Date
16-3-2016 3:15 PM
The Online Experience: A Holistic Approach to Quality Assurance
Do you have a website or provide access to online tools? This session might be for you! Online services are no longer isolated experiences; they are fully integrated in the whole library experience for in-person users, on-the-go users, staff, and remote-only users. How are we ensuring the best experience for all users? Learn how Hennepin County Library takes a holistic approach to online quality assurance that includes usability, accessibility, and functionality as well as a feedback process for bugs and enhancements.