Lightning Presentation: If It’s Canceled, Do They Find It? Library Users’ Responses to Canceled Interlibrary Loan Requests

Lightning Presentation: If It’s Canceled, Do They Find It? Library Users’ Responses to Canceled Interlibrary Loan Requests

When an interlibrary loan request is canceled, how do users respond? Do they ultimately obtain the item the wanted? Find out the results of a study using both quantitative data and patron interviews to answer these questions and help inform library policies and procedures.