Description
Overwhelmed with ebook help requests? Are staff lacking skills to troubleshoot ebook problems? Join Anoka County and Dakota County Library managers as they share experiences with ebook training and support. Using a variety of approaches, the goal is to give support to patrons and staff while using limited resources. Classes, drop-in help, AskaLibrarian services, online tutorials, help teams, Reader Bars: learn which strategies have worked—or haven’t—as they’ve experimented with many training models.
Start Date
20-3-2013 10:30 AM
End Date
20-3-2013 11:30 AM
Everyone’s an eBook Expert: Staff Support Strategies
Overwhelmed with ebook help requests? Are staff lacking skills to troubleshoot ebook problems? Join Anoka County and Dakota County Library managers as they share experiences with ebook training and support. Using a variety of approaches, the goal is to give support to patrons and staff while using limited resources. Classes, drop-in help, AskaLibrarian services, online tutorials, help teams, Reader Bars: learn which strategies have worked—or haven’t—as they’ve experimented with many training models.