Description
For lack of a better source, many patrons are bringing their new eReaders into their local libraries for help. Whether that help is to get it working or troubleshoot downloading a library eBook, the person working the desk is expected to be an expert. To anticipate these situations, the Rochester Public Library has created two different approaches: Drop-In Sessions, where patrons bring in devices for assistance with a specialist, and classes for utilizing the devices. SELCO, as a regional library, provides eBook Roadshows demonstrating different devices and teaching how they operate with library resources. This presentation will discuss the benefits of the different formats of patron education, whether preventative or reactive. It will also provide suggested resources for troubleshooting problems and advice on creating resources of your own.
Start Date
21-3-2013 3:45 PM
End Date
21-3-2013 4:45 PM
eBooks: Public Training Challenges and Benefits
For lack of a better source, many patrons are bringing their new eReaders into their local libraries for help. Whether that help is to get it working or troubleshoot downloading a library eBook, the person working the desk is expected to be an expert. To anticipate these situations, the Rochester Public Library has created two different approaches: Drop-In Sessions, where patrons bring in devices for assistance with a specialist, and classes for utilizing the devices. SELCO, as a regional library, provides eBook Roadshows demonstrating different devices and teaching how they operate with library resources. This presentation will discuss the benefits of the different formats of patron education, whether preventative or reactive. It will also provide suggested resources for troubleshooting problems and advice on creating resources of your own.