Description
Webster University Library has gone from traditional hash marks counting reference transactions to a web-based statistics product. This session will describe how we built staff knowledge and skills leading up to the implementation of Springshare’s LibAnswers. I will discuss the technology used to scaffold the learning process. I will examine: what are we trying to find out by keeping reference statistics? How can we analyze them to further our training and staffing needs? and more
Start Date
21-3-2013 1:15 PM
End Date
21-3-2013 2:15 PM
Hash Mark Haters: Implementing Technology-Based Reference Desk Statistics
Webster University Library has gone from traditional hash marks counting reference transactions to a web-based statistics product. This session will describe how we built staff knowledge and skills leading up to the implementation of Springshare’s LibAnswers. I will discuss the technology used to scaffold the learning process. I will examine: what are we trying to find out by keeping reference statistics? How can we analyze them to further our training and staffing needs? and more