Building Safety Nets into the Online Library: A Presentation
Description
Traditionally librarians have addressed research challenges by working one-on-one with patrons or teaching them through in-person or online training. But our reach could be profoundly increased by doing two additional things: 1) identifying the places at which our users stumble and/or fail while using the library's website and 2) identifying techniques or systems we could build to catch them if they stumble or fail.
Learn about this concept of “performance support” and the results of an extensive project at the University of Minnesota to incorporate performance support into its online presence. Then, stay for the workshop following this presentation!
Start Date
17-3-2010 2:30 PM
Slides for March 2010 Lib Tech Conf Presentation.pdf
Building Safety Nets into the Online Library: A Presentation
Traditionally librarians have addressed research challenges by working one-on-one with patrons or teaching them through in-person or online training. But our reach could be profoundly increased by doing two additional things: 1) identifying the places at which our users stumble and/or fail while using the library's website and 2) identifying techniques or systems we could build to catch them if they stumble or fail.
Learn about this concept of “performance support” and the results of an extensive project at the University of Minnesota to incorporate performance support into its online presence. Then, stay for the workshop following this presentation!