Session Title

Hennepin County Library’s eBooks team: the advantages of a cross-functional team in launching a new collection/service

Description

EBooks are driving many changes in the way libraries purchase collections, provide online support, and develop in-person and online public service. More than just buying books or e-readers, there are advantages of a cross-functional team in launching this new collection and addressing changes in public services and support.

HCL's team includes members of Collection Management Services, Information Services, Integrated Library Services (ILS), IT Help Desk, Web Services, & Communication (marketing)

HCL’s eBooks team has dealt with the issues of:

  • Patron training, on-site and remote
  • Collection content
  • eBook format choice
  • Patron Help Desk questions
  • Vendor relations
  • Reader’s advisory & reference questions
  • Web page design
  • Stakeholder communication & buy-in
  • Contracts
  • Statistics
  • Integration with the library’s other collections
  • Policies such as loan policies
  • OPAC design

This program will provide an opportunity to share how this team has worked effectively across the library to implement this service, working together to ensure patron access and staff support.

Start Date

15-3-2012 10:30 AM

End Date

15-3-2012 11:30 AM

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Mar 15th, 10:30 AM Mar 15th, 11:30 AM

Hennepin County Library’s eBooks team: the advantages of a cross-functional team in launching a new collection/service

EBooks are driving many changes in the way libraries purchase collections, provide online support, and develop in-person and online public service. More than just buying books or e-readers, there are advantages of a cross-functional team in launching this new collection and addressing changes in public services and support.

HCL's team includes members of Collection Management Services, Information Services, Integrated Library Services (ILS), IT Help Desk, Web Services, & Communication (marketing)

HCL’s eBooks team has dealt with the issues of:

  • Patron training, on-site and remote
  • Collection content
  • eBook format choice
  • Patron Help Desk questions
  • Vendor relations
  • Reader’s advisory & reference questions
  • Web page design
  • Stakeholder communication & buy-in
  • Contracts
  • Statistics
  • Integration with the library’s other collections
  • Policies such as loan policies
  • OPAC design

This program will provide an opportunity to share how this team has worked effectively across the library to implement this service, working together to ensure patron access and staff support.