Session Title

Peer Research and Technical Support Model

Description

Grinnell College Burling Library has transitioned to a peer-driven reference desk model over the last several years. In the fall of 2018, we combined our student Research Tutor and Technology Consultant positions into a single role at Burling Library. Our former reference desk is now staffed entirely by peer tutors. Due to this promising approach, students now have increased access to research and technical support on a “when you need it basis”, while increasing librarian availability to provide more in depth support for deeper research questions. This session will cover an overview of the peer-driven reference desk model and the newly created Research & Technology Tutor (RTT) role and associated training, as well as what we have learned so far and our plans for the future.

Start Date

20-3-2019 2:15 PM

End Date

20-3-2019 3:15 PM

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Mar 20th, 2:15 PM Mar 20th, 3:15 PM

Peer Research and Technical Support Model

Grinnell College Burling Library has transitioned to a peer-driven reference desk model over the last several years. In the fall of 2018, we combined our student Research Tutor and Technology Consultant positions into a single role at Burling Library. Our former reference desk is now staffed entirely by peer tutors. Due to this promising approach, students now have increased access to research and technical support on a “when you need it basis”, while increasing librarian availability to provide more in depth support for deeper research questions. This session will cover an overview of the peer-driven reference desk model and the newly created Research & Technology Tutor (RTT) role and associated training, as well as what we have learned so far and our plans for the future.