Session Title

Team Troubleshooting: A Collaborative Approach to Public Library Tech Support

Presenter Information

Erin Gitchell Thompson

Description

Library staff often have a wide range of skills, abilities, and comfort levels with technology. Some are terrified of pressing buttons while others feel comfortable pressing buttons they shouldn’t. Some public libraries have actual IT departments, while others have “someone who’s good with computers.” Regardless of the size or scope of IT support, a formal collaborative approach not only lightens the workload, but it can empower staff and improve morale. This session describes one public library’s experimental solution for IT support.

Start Date

20-3-2019 10:30 AM

End Date

20-3-2019 11:30 AM

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Mar 20th, 10:30 AM Mar 20th, 11:30 AM

Team Troubleshooting: A Collaborative Approach to Public Library Tech Support

Library staff often have a wide range of skills, abilities, and comfort levels with technology. Some are terrified of pressing buttons while others feel comfortable pressing buttons they shouldn’t. Some public libraries have actual IT departments, while others have “someone who’s good with computers.” Regardless of the size or scope of IT support, a formal collaborative approach not only lightens the workload, but it can empower staff and improve morale. This session describes one public library’s experimental solution for IT support.