Mar 19th, 1:30 PM - 2:30 PM

AskMN: The Librarian Is In - Minnesota's Cooperative Digital Reference Service

Carla Pfahl, MINITEX Library Information Network
Christine Clifford, Hennepin County Library
Sue Gray, College of St. Catherine

Information is the 24/7 statewide cooperative digital reference service for Minnesota that began in March, 2008 with eight participating libraries. Working from either a public queue or academic queue, AskMN librarians provide real-time online assistance using chat to help patrons from across the state with their information requests. Learn about first-hand experiences with AskMN and working in a cooperative service. You'll hear from librarians who have participated in this statewide service.

Find more information about AskMN at

Carla Pfahl, is the AskMN Coordinator at the MINITEX Library Information Network. Christine Clifford is Senior Web Services Librarian at the Hennepin County Library System. Sue Gray is Reference / Circulation Librarian at the College of St. Catherine.