Session Title

Building Safety Nets into the Online Library: A Presentation

Description

Traditionally librarians have addressed research challenges by working one-on-one with patrons or teaching them through in-person or online training. But our reach could be profoundly increased by doing two additional things: 1) identifying the places at which our users stumble and/or fail while using the library's website and 2) identifying techniques or systems we could build to catch them if they stumble or fail.

Learn about this concept of “performance support” and the results of an extensive project at the University of Minnesota to incorporate performance support into its online presence. Then, stay for the workshop following this presentation!

Start Date

17-3-2010 2:30 PM

Slides for March 2010 Lib Tech Conf Presentation.pdf (2298 kB)
Slides for March 2010 Lib Tech Conf Presentation.pdf

 
Mar 17th, 2:30 PM

Building Safety Nets into the Online Library: A Presentation

Traditionally librarians have addressed research challenges by working one-on-one with patrons or teaching them through in-person or online training. But our reach could be profoundly increased by doing two additional things: 1) identifying the places at which our users stumble and/or fail while using the library's website and 2) identifying techniques or systems we could build to catch them if they stumble or fail.

Learn about this concept of “performance support” and the results of an extensive project at the University of Minnesota to incorporate performance support into its online presence. Then, stay for the workshop following this presentation!