Proposed Session Title
Building Safety Nets into the Online Library: A Workshop
Description
Following the session, “Building Safety Nets into the Online Library,” stay to participate in a 90 minute follow-up workshop. Here you’ll be introduced to a simple, yet powerful method for uncovering fail points called the cognitive walk-through. You’ll take on specific user personas and analyze a library website through that lens, uncovering the points where users stumble and often give up on the library.
Next you’ll begin to design "safety nets" or support structures at those fail points that gently catch the users and help them be more successful researchers. You’ll leave with some ideas that you could start implementing immediately.
Start Date
17-3-2010 3:40 PM
Target Audience
Public Libraries, Academic Libraries, School Libraries, Special Libraries, Public Services
Technical Expertise
basic
Personas.pdf
Performance Support Roadmap.pdf (42 kB)
Performance Support Roadmap.pdf
LPSS Website Walk-through and Exercise Handout.pdf (61 kB)
LPSS Website Walk-through and Exercise Handout.pdf
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Building Safety Nets into the Online Library: A Workshop
Following the session, “Building Safety Nets into the Online Library,” stay to participate in a 90 minute follow-up workshop. Here you’ll be introduced to a simple, yet powerful method for uncovering fail points called the cognitive walk-through. You’ll take on specific user personas and analyze a library website through that lens, uncovering the points where users stumble and often give up on the library.
Next you’ll begin to design "safety nets" or support structures at those fail points that gently catch the users and help them be more successful researchers. You’ll leave with some ideas that you could start implementing immediately.
Comments
This workshop would need to follow the presentation by the same name.