Session Title

Building Safety Nets into the Online Library: A Workshop

Description

Following the session, “Building Safety Nets into the Online Library,” stay to participate in a 90 minute follow-up workshop. Here you’ll be introduced to a simple, yet powerful method for uncovering fail points called the cognitive walk-through. You’ll take on specific user personas and analyze a library website through that lens, uncovering the points where users stumble and often give up on the library.

Next you’ll begin to design "safety nets" or support structures at those fail points that gently catch the users and help them be more successful researchers. You’ll leave with some ideas that you could start implementing immediately.

Start Date

17-3-2010 3:40 PM

Comments

This workshop would need to follow the presentation by the same name.

Personas.pdf (55 kB)
Personas.pdf

Performance Support Roadmap.pdf (42 kB)
Performance Support Roadmap.pdf

LPSS Website Walk-through and Exercise Handout.pdf (61 kB)
LPSS Website Walk-through and Exercise Handout.pdf

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Mar 17th, 3:40 PM

Building Safety Nets into the Online Library: A Workshop

Following the session, “Building Safety Nets into the Online Library,” stay to participate in a 90 minute follow-up workshop. Here you’ll be introduced to a simple, yet powerful method for uncovering fail points called the cognitive walk-through. You’ll take on specific user personas and analyze a library website through that lens, uncovering the points where users stumble and often give up on the library.

Next you’ll begin to design "safety nets" or support structures at those fail points that gently catch the users and help them be more successful researchers. You’ll leave with some ideas that you could start implementing immediately.