Getting Your Library Users Involved in Your Web site Redesign Process

Web sites are a natural extension of the brick and mortar presence of every library. However, library web sites lag behind commercial enterprises in providing the personally engaging experience today’s users expect. Library web designers struggle to find the time and techniques necessary to meet these expectations during the redesign process. This session will discuss how designers can solicit and utilize end user feedback during a redesign with a special emphasis on focus groups and usability testing. These techniques will help any library web designer, from novice to guru, implement changes that meet and exceed the expectations of today’s demanding users.